PlayStation’s Studio Business Group CEO Hermen Hulst says he wants future failures to be identified and dealt with earlier in the development process.
In an interview with the Financial Times, Hulst explained that the company had been putting in more measures to lessen the impact of any games that fail to meet its standards.
Hulst’s comments refer to the failure of announced plans to take it offline, pull the game from sale, and offer refunds to all players who bought it, citing a poor reception from players.
According to Hulst, new measures have been put in place to make sure potential problems are spotted far sooner, saying: “I don’t want teams to always play it safe, but I would like for us, when we fail, to fail early and cheaply.”
Hulst explained that 
“The number [of live-service releases] is not so important,” he said. “What is important to me is having a diverse set of player experiences and a set of communities.
Earlier this month Sony CFO Lin Tao said the company will learn from its live service failures, but insists that progress has been made despite them.
During a Q&A session following Sony’s latest financial results, Tao said that despite the negativity surrounding Sony’s live service offerings thanks to the issues with Concord and Marathon, she still believes live service games are worthwhile because they’ve added a revenue stream that didn’t exist for the company five years ago.
