Management “sincerely apologizes to our loyal customers for this sudden announcement”

Square Enix has shut down Final Fantasy Brave Exvius and Dragon Quest of the Stars in Japan.
Both were released in 2015 and will hit their ten-year anniversaries on October 22 and October 15, respectively. However, both will be sunsetted as of noon (presumably Japan Standard Time) on Friday, October 31.
In two statements (thanks, PocketGamer) posted to the official social media accounts of each game, Square Enix “sincerely thanked” everyone who has “played with us for such a long time.”
After stating the “management team sincerely apologize[d] to our loyal customers for this sudden announcement,” Square Enix then told Dragon Quest of the Stars players: “Since launching on Thursday, October 15, 2015, we have worked hard every day to provide better service, but we have come to the conclusion that it will be difficult to provide a service that satisfies our customers going forward, and have therefore decided to terminate service.”
In-app purchases for both mobile games have been suspended.
Square Enix recently released its financial results for the three months ended June 30, 2025, reporting declines across its net sales and profit compared to the same period last year. There was a 25% decline in revenue in its Digital Entertainment section – which includes its video game business – due to new titles generating lower sales.